March 23, 2020
WE ARE OPEN
Dear Cream Customers,
We love you. We love Chicago. We are in this together, and we are in it for the long haul, weathering the COVID-19 global crisis as best we can.
We Are Open: For those who are able to stay open or sell alcoholic beverages retail or in a delivery/takeout option, please know that we are open for business and will do our very best to service your beverage needs during these unprecedented and challenging times.
Delivery Service Changes: We will be outsourcing some deliveries using Veterans Messenger Service. This may impact delivery times and frequency. We are also changing our daily order cutoff time to 4PM CUTOFF to limit the human contact at our office and warehouse. We will do our very best to provide you with next day delivery and will advise if anything changes.
Social Distancing: Our sales team has been told to stay home, practice social distancing, and will be working remotely. Our customer service, warehouse and delivery team will be working in shifts with limited office hours in order to also stay home. We are taking this seriously and encourage you to also practice social distancing.
Industry Assistance: This is such a trying time for the hospitality industry, with nearly everyone impacted. We have been actively sharing, on our social media platforms (instagram, facebook) and through word of mouth, various ways to bring relief to you and your employees. We will continue to do so until further notice, sharing employee relief funds, charity assistance programs, gift card programs, cries to call our senators, and more. Restaurants and bars are over 50% of our business. We are in this together!
We are hopeful that this crisis will slow down, get under control, and people will heal physically, mentally, and financially. We all have a lot to learn in the days to come. It is not the crisis that defines us, but how we treat each other and manage the situation.
Keep the faith. Be well. Be safe.